CFPUA anticipates storm-related impacts to our water utility. Heavy rains, flooding, high winds, and coastal storm surge can lead to periods of service outages and low pressure. Possible scenarios that CFPUA staff are preparing for include pipe breaks related to up-rooted trees or sanitary sewer overflows (SSOs) due to flooding.
If you see, smell, or suspect an SSO or main break, please call our water and sewer emergency hotline number: 910-332-6565. Our emergency hotline is available day or night for emergencies such as major leaks, sewer spills, alarms at pump stations, or any situation relating to water and sewer that endangers life, public health or property. (Please note: This line is not for billing issues or for service being turned off.)
If you do not get an operator, please leave a message. As soon as it is safe, crews will assess and prioritize reports.
Never attempt to address flooding waters or water breaks yourself. Do not open manhole covers in an attempt to drain flood waters. Please allow our crews to assess and mitigate the situation. Again, our crews will be standing by to assist when it is safe.