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Posted on: January 26, 2022

CFPUA reminds customers to protect plumbing ahead of freeze

frozen water pipe

Cape Fear Public Utility Authority is reminding customers to take steps now to protect plumbing and irrigation systems, which can be damaged by a freeze.

The National Weather Service’s Wilmington office forecasts freezing temperatures overnight Wednesday, ...

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Posted on: January 25, 2022

Nearly 1,500 CFPUA customers helped by financial assistance programs

Bill Assistance

Since the start of the fiscal year, July 1, 2021, nearly 1,500 CFPUA customers have received financial assistance to help pay their water and sewer bills.

The COVID-19 pandemic has caused significant financial hardship for families across New Hanover Count...

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Posted on: January 6, 2022

CFPUA encourages customers to pay online or sign up for paperless billing

Bill Assistance

CFPUA is reminding customers about paperless and online billing options to avoid late payments resulting from delayed mail delivery.

The U.S. Postal Service recently changed its standards for first class mail delivery, allowing for longer delivery times. F...

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Posted on: January 3, 2022

CFPUA Customer Service’s in-person Thursday hours temporarily limited

buildingsm

Starting on Thursday, January 6, hours for in-person services and live phone calls with CFPUA Customer Service Representatives will be temporarily changed to 9 a.m. to 5 p.m. on Thursdays only.

Customer Service will continue to offer full services and regu...

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