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Posted on: September 21, 2021

$1 million CFPUA COVID Relief Program launches to help CFPUA customers

Running faucet

Cape Fear Public Utility Authority, New Hanover County, and the City of Wilmington today announced the opening of applications for the CFPUA COVID Relief Program, which will provide a total of $1 million to help residents who fell behind on their CFPUA bi...

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NewsFlash
Posted on: September 20, 2021

CFPUA reminds customers about move to monthly billing

Bill Assistance

Starting in October 2021, CFPUA customers will begin receiving their first bills generated on CFPUA’s new monthly billing cycle.

The change will not affect the rates that customers pay for water and sewer by volume. Because bills will now be issued monthly...

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NewsFlash
Posted on: September 13, 2021

CFPUA Customer Service’s in-person Thursday hours temporarily limited

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Starting on Thursday, September 16, hours for in-person services and live phone calls with CFPUA Customer Service Representatives will be temporarily changed to 9 a.m. to 5 p.m. on Thursdays only. 

Customer Service will continue to offer full serv...

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NewsFlash
Posted on: August 16, 2021

CFPUA to move all customers to monthly billing

Bill Assistance

In October 2021, CFPUA will move all customers to a monthly billing schedule.

Since opening in 2008, CFPUA has issued customers’ water and sewer bills on a bimonthly basis. Starting in October, customers will begin receiving their CFPUA bill once per month...

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NewsFlash
Posted on: August 6, 2021

Mask-wearing required for all visitors to CFPUA facilities starting Monday, August 9

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Effective Monday, August 9, CFPUA will require customers, vendors, and other visitors wear a mask when inside any CFPUA facility – regardless of vaccination status.

This measure reflects the latest guidance from State and Federal health officials and is in...

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NewsFlash