CFPUA will be closing for business at 2 p.m. Tuesday, January 21, and remain closed all day Wednesday, January 22, in anticipation of forecast winter weather.
CFPUA will reopen Thursday, January 23, at 8:30 a.m., weather permitting.
The downtown Customer Service lobby at the City of Wilmington’s Skyline Center at 929 N. Front Street will be closed all day both Tuesday and Wednesday.
Customers may manage their CFPUA accounts using the Interactive Voice-Response system by calling 910-332-6550 or online at www.CFPUA.org/Online.
Freezing temperatures increase the potential for water mains to leak or break. To report a water or sewer emergency during the closures, call CFPUA’s emergency hotline at 910-332-6565.
This schedule is subject to change depending on weather conditions. Information about any additional closures will be posted at www.CFPUA.org and on CFPUA’s social media pages.
Tips to Protect Home Plumbing During a Freeze
To help prevent pipes from bursting, drain water from outdoor plumbing and wrap pipes, or allow a trickle of water to run through the system. In addition, temporarily turn off and drain irrigation systems.
Customers concerned about indoor plumbing can drip faucets and open kitchen and bathroom cabinets to allow warmer air to circulate around pipes.
Freezing temperatures can also damage backflow preventers. All commercial business water customers and homes with irrigation systems have backflow preventers, which keep irrigation water from contaminating the public water supply.
If you have a backflow preventer, protect it with a fiberglass cover. As an additional step, close the valves and drain water from the assembly. Just make a note to turn it back on in the spring.