Financial Assistance

CFPUA understands that the COVID-19 pandemic haBill assistances placed financial strain on many of our customers.

We are encouraging customers who are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.

¿Necesita esta información en español? Llame al 910-332-6550.

CFPUA COVID Relief program

Cape Fear Public Utility Authority, New Hanover County, the City of Wilmington, and the Good Shepherd Center have partnered to provide financial assistance to households having difficulty paying their water bill. Funding for this program is being provided through the American Rescue Plan Act of 2021 (ARPA), which is being administered by the Department of the Treasury.

The CFPUA COVID Relief Program provides financial aid to pay for residential CFPUA bill delinquencies accrued after January 27, 2020, as a result of the COVID-19 pandemic. To qualify for the program, customers’ household income must be at or below 80 percent of the Median Household Income for New Hanover County. The table below outlines income limits for eligibility based on household size:

People in Household12345678
Income Limit$44,000$50,520$56,550$62,800$67,850$72,850$77,900$82,900

Click here to apply for the CFPUA COVID Relief Program Opens in new window

Please note, you will need your CFPUA account number ready to complete this application. To find that number, please have your most recent CFPUA bill on-hand.

For questions about the program, please call The Good Shepherd Center at 910-763-4424.


New Hanover County began accepting applications for its Homeowner Assistance Program on September 1, 2021. The program can provide eligible homeowners financial assistance with housing costs, including water and sewer bills. 

To be eligible for the Homeowner Assistance Program, a resident must own their home in New Hanover County and meet the following three criteria:

  1. Have one or more individuals who has qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship during or due to the coronavirus pandemic after January 21, 2020; and
  2. Demonstrate a risk of experiencing homelessness or housing instability; and
  3. Have a household income at or below 150 percent of the area median income.

For more information on the Homeowner Assistance Program, including how to apply, click here.

To apply by telephone or for additional questions about this program, please call the Homeowner Assistance Program call center at 910-798-3505


New Hanover County is taking applications for an Emergency Rental Assistance Program, which includes assistance for CFPUA bills for qualified applicants.

An "eligible household" under the Emergency Rental Assistance Program is defined as a renter household in which at least one or more individuals meets the following criteria: 

  • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19; 
  • Demonstrates a risk of experiencing homelessness or housing instability; and 
  • Has a household income at or below 80 percent of the area median income.

It is important to note that CFPUA is NOT administering these programs and that questions should be directed to the New Hanover County Department of Health and Human Services (DHHS), which can be reached at 910-798-3560.


Customers may qualify for assistance from CFPUA Assist, a program administered by New Hanover County DHHS. The program provides emergency financial assistance for CFPUA water and sewer bills.

For assistance with your CFPUA bill, visit the New Hanover County Department of Social Services at 1650 Greenfield St., Wilmington, NC 28401. You can learn more about the program at

If you are interested in making a donation to CFPUA Assist, click here.

For information on additional local and regional programs offering financial assistance, click here