CFPUA understands that the COVID-19 pandemic has placed financial strain on many of our customers.
We are encouraging customers who are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.
Customers may qualify for assistance from CFPUA Assist, a program administered by New Hanover County DHHS. The program provides emergency financial assistance for CFPUA water and sewer bills.
For assistance with your CFPUA bill, visit the New Hanover County Department of Social Services at 1650 Greenfield St., Wilmington, NC 28401. You can learn more about the program at https://www.nhcgov.com/2330/Low-Income-Household-Water-Assistance-Pr.
If you are interested in making a donation to CFPUA Assist, click here.