Financial Assistance

CFPUA understands that the COVID-19 pandemic haBill assistances placed financial strain on many of our customers.

We are encouraging customers who are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.

¿Necesita esta información en español? Llame al 910-332-6550.


Customers may qualify for assistance from CFPUA Assist, a program administered by New Hanover County DHHS. The program provides emergency financial assistance for CFPUA water and sewer bills.

For assistance with your CFPUA bill, visit the New Hanover County Department of Social Services at 1650 Greenfield St., Wilmington, NC 28401. You can learn more about the program at

If you are interested in making a donation to CFPUA Assist, click here.

For information on additional local and regional programs offering financial assistance, click here