APPLICATIONS & FORMS

The following forms can be filled out and submitted online.

Documents submitted online are completed same day (during normal business hours), with processing time up to 2 business days.

Once your application has been completed, you will receive a welcome email with your CFPUA account number. If we are unable to complete your application, you will receive an email requesting additional documentation. Emails will be received from either CSNoReply@CFPUA.org or CSSignNow@CFPUA.org.

Start, Stop, or Transfer Service

1. New Service: Residential or Commercial Property Owner	Start service as a homeowner or commercial owner.
2. New Service: Residential or Commercial Tenant	Start service as a renter or a commercial tenant.
3. Seller Closing Disclosure	Authorizes CFPUA to create an account for the buyer of a property and close the account of the seller.
4. Termination of Service: Demolition	For structures undergoing full or partial demolition.
5. Termination of Service: Tenant	Stop service as a renter.
6. Transfer of Service	Transfer your CFPUA service to a new address.

Adjustments

1. Leak Adjustment	Request an adjustment to your bill following a leak.
2. Pool Fill Adjustment	Request an adjustment to your bill following installation of or repairs to a swimming pool.

MANAGE MY ACCOUNT

1. Account Disclosure Authorization	Add an inquiry party to your account.
2. Additional Documentation Required	Attach and send additional documents for your CFPUA account.
3. Additional Tenant Documentation	Add additional tenants listed on the lease to your CFPUA account.
4. Autopay Enrollment Instructions	Sign up for automatic payments through the Customer Service Portal.
5. Delete Bank Draft	Remove the bank draft associated with your CFPUA account.
6. Go Paperless	Create an online account to enroll in paperless billing.
7. Meter Set Request	Request that CFPUA set a meter at your property.
8. Meter Removal Request (Non-Domestic)	Authorizes CFPUA to remove a meter for non-domestic use.
9. Third Party Billing Notification	Authorizes CFPUA to send duplicate bills to a third party associated with your account.
10. Transfer of Responsibility	For property owners or landlords: Transfer the responsibility for CFPUA charges to a tenant.
11. Water Reconnection Waiver	Authorizes CFPUA staff to reconnect water service without someone present at the property.
12. Property Owner Records Update	Used to update information on a property owner's CFPUA account.

Irrigation, Backflow

1. Backflow Installation Permit	Apply for a permit and inspection for your irrigation system's backflow preventer from CFPUA Community Compliance.
2. Backflow Test and Maintenance Form	Please submit to CFPUA Community Compliance.
3. Certified Backflow Testers	A list of local companies with certified backflow prevention testers.
4. Subtraction Meter Installation Standard	Specifications for how to plumb property for a subtraction meter.

City of Wilmington Forms

1. Trash and Recycling	If your request is urgent please contact City of Wilmington Trash Services at 910-341-7875.
2. Stormwater	If your request is urgent please contact City of Wilmington Stormwater Services.