Starting Wednesday, August 23, CFPUA will open a temporary customer service lobby at New Hanover County Government Center, located at 230 Government Center Drive.
The customer service center will be open for in-person business starting at 9 a.m. Wednesday. After Wednesday the office will be open for regular business hours, from 8 a.m. through 5 p.m. Mondays through Fridays.
CFPUA’s temporary office will remain open until further notice while crews complete repairs to 235 Government Center Drive following a plumbing leak that occurred last week. CFPUA’s downtown lobby at 305 Chestnut Street also remains open for in-person visits during regular business hours.
Customers should park in the New Hanover County Government Center lot and come to the main entrance, located on the east side of the building.
CFPUA’s drop box located outside of 235 Government Center Drive remains available to accept bill payments. Payments made through the drop box will be processed daily on regular business days. Customers should NOT use the drop box located outside New Hanover County Government Center, which is reserved for County tax payments.
Customers may also manage their CFPUA accounts by calling 910-332-6550 and using the Interactive Voice-Response system or online at CFPUA.org/Online.