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Posted on: August 1, 2022

CFPUA customers with N.C. Medicaid may be eligible for new assistance program

Bill Assistance

CFPUA customers who are currently served by an N.C. Medicaid Managed Care plan may be eligible for housing and utility services through a new State program. 

The Health Opportunities Pilots program (HOP) is administered by the N.C. Department of Health and Human Services. Up to $650 million in State and federal Medicaid funding has been authorized for the pilot program in three regions across North Carolina to improve health outcomes and reduce costs for high-need Medicaid enrollees. Among the services eligible for coverage under HOP are those related to housing, including costs related to set-up of water and sewer services and/or reinstatement of water and sewer services that may have been shut off for overdue charges. 

Community Care of the Lower Cape Fear is coordinating with social service providers in the Cape Fear HOP program. This regional pilot program covers N.C. Medicaid Managed Care enrollees in New Hanover County and neighboring counties. 

If you or your child is enrolled in N.C. Medicaid Managed Care, you may be eligible for assistance through Cape Fear HOP. Customers can learn more by calling Community Care of the Lower Cape Fear at 910-208-2024 or 1-800-953-0203. 

Additional eligibility criteria may apply. 

CFPUA is not the provider for Cape Fear HOP and cannot directly refer customers to this program. CFPUA is sharing this information as a courtesy to customers who may be eligible. 

Customers who are not eligible for HOP but need financial assistance with their CFPUA bills can click here to learn more about other financial assistance options. CFPUA also offers interest-free payment plans to customers who need additional time to pay past-due bills.