The mission of Administration is to direct the day to day operations of the Cape Fear Public Utility Authority and to implement the decisions and policies of the Authority Board.

Customer Service

The mission of Customer Service is to provide consistent, quality service to our customers and to meet or exceed customer expectations.


The mission of the Engineering Department is planning, engineering, and constructing water and wastewater infrastructure in a manner that ensures public health and safety, exceeds regulatory requirements, protects environmental resources, and supports the community’s short and long range goals.

Environmental Management Services

The Environmental Management Department provides laboratory testing services in support of the Water and Wastewater Treatment Divisions to ensure regulatory compliance.


The mission of the Cape Fear Public Utility Finance Department is to maintain our fiscal relationships in a professional manner and in accordance with generally accepted accounting principles and statutory requirements.

Human Resources

The Human Resources Department is committed to being an essential and effective partner in developing and executing the organizational strategy and key initiatives of CFPUA.


The Operations and Maintenance Department operates and maintains the water distribution and wastewater collection system, 2 water treatment plants, 54 well sites, 11 elevated water tanks, 3 wastewater treatment plants and 100+ pumping stations. Operations & Maintenance is also responsible for installing services, replacing deteriorated mains, and maintaining fire hydrants.