Public Information

CFPUA Begins Second Phase of Water Meter Replacement Program



17,000+ meters to be replaced over the next year;

Upgrade in technology will increase accuracy, efficiency  

FOR IMMEDIATE RELEASE                                    

CONTACT:  
(910) 332-6625

Communications@cfpua.org

Wilmington, NC (January 25, 2017):  Cape Fear Public Utility Authority (CFPUA) is pleased to announce the start of Phase Two of its Water Meter Replacement Program. This second phase involves the replacement of more than 17,000 water meters within the CFPUA service area throughout 2017.  This portion of the program follows a successful pilot project, which took place in 2016. The initial phase involved the installation of approximately one thousand water meters and was used to test both the meters and the overall replacement process. 

The water meter replacement program is part of CFPUA’s effort to upgrade its technology and ensure its services meet or exceed industry standards. The new meters are replacing pieces of infrastructure that are near the end of their useful life and allow CFPUA to bill with greater accuracy and efficiency.  The meters will use automatic meter reading technology to transmit readings to handheld and mobile devices, reducing the likelihood for billing errors while improving employee safety. The new water meters will record consumption with greater accuracy, capturing the usage of water which may not have been registering through an aging meter.  

Because CFPUA bills in thousand-gallon increments, the differences in the recorded consumption may not be enough to cause an increase in a customer’s bill.  If a bill does increase, it is almost certainly due to the old meter under-reporting water usage. CFPUA’s rates have not increased since 2014, so the likelihood that a customer will experience a significant change in their bill is reduced.  

The Phase Two upgrade areas are numbered in accordance with CFPUA’s billing system. Using the map found here, the 2017 replacement areas are:  30, 4, 29, 23 and 32. The new water meter does not require any maintenance by the homeowner and CFPUA in charge of maintained the meter after installation.  CFPUA is asking ask for homeowners to continue to keep the meter box clear of obstructions in case of emergency.   

Pedal Valves, Inc. of Luring, Louisiana, will serve as the General Contractor for the program, and they responsible for the proper installation of the new water meters.  Employees will be wearing uniforms or shirts and carry identification.  Pedal Valves employees will carry ID and will be driving Pedal Valve marked trucks.  They will wear blue shirts marked “PVI Meter Replacement Team”. (A photo of an employee on the job is found here.) 

While an employee of Pedal Valves will come to a customer’s door to inform them the work will begin, neither the employees of Pedal Valves,Inc. nor the employees of CFPUA will ever ask a customer for any payment or personal information at your home before, during, or after the replacement of the water meter.  If this takes place, we advise the customer to first contact the proper authorities and then call CFPUA Communications at (910) 332-6625 or email Communications@cfpua.org. 

A dedicated page for the program can be found on our website, www.CFPUA.org. A customer can click on Water Meter Replacement Program under Citizen Quick Links to find more information on the effort, including a list of Frequently Asked Questions. 

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Cape Fear Public Utility Authority (CFPUA) was formed by the City of Wilmington and New Hanover County to combine their water and sewer operations. It began operations on July 1, 2008.  Today, the Authority serves more than 67,000 water customer accounts and more than 65,000 wastewater customer accounts.  It oversees more than 1,000 miles of water distribution mains and nearly 1,000 miles of sewer mains. For more information, visit www.cfpua.org.  


Mission Statement

Cape Fear Public Utility Authority strives to inform the public about utility policies and services, billing procedures, environmental compliance, conservation, vendor opportunities and more.  We are available to answer your questions at 332-6625.  

More Information:

CFPUA recently created a series of customer brochures to help inform you about: 
  • Our work to provide you with award-winning services at responsible rates
  • Ways you can save valuable time and money

Pamphlets & Brochures:


Previews of the pamphlets are being inserted into your bills year round. Below are the complete brochures, which we hope you’ll find easy to read and use.
  • CFPUA and You (PDF) - CFPUA plays an important role in our community’s overall quality of life. Here’s why…
  • Don’t Let This Happen to You! (PDF) - Property easements are often misunderstood by customers across the nation, leading to costly mistakes. Here’s how to avoid them.
  • Investing in Your Future (PDF) - How CFPUA is tackling your aging infrastructure for current and future generations.
  • Understanding Your Bill (PDF) - Your CFPUA bill contains a variety of valuable information. This guide walks you through everything it has to offer. Note: Brochure originally written in 2013. Cost to consume CFPUA water now 0.4 cents a gallon.
  • Waste Not, Pay Not! (PDF) - Handy tips on how to check for leaks that waste your money and our water.
  • Learn from Your Lawn (PDF) - Highlights how your turf can tell you when, and how much, to water.

 Additional Resources:




Posted on: January 25, 2017

CFPUA Begins Phase Two of its Water Meter Replacement Program

Posted on: January 25, 2017

CFPUA Begins Phase Two of its Water Meter Replacement Program