Review your bill and make secure payments online with your Master Card, Visa or checking account 24 hours a day, 7 days a week.
Requirements to Pay Online
To use our Pay Online services, you must have:
- An email address. Your PIN will be sent to this account.
- Internet Browser (Explorer, Netscape, etc.) - must be capable of 128-bit encryption.
Other Payment Options
In addition to our online service, CFPUA offers you other convenient payment options.
- Automatic Bank Draft Services
To set up automatic bank draft, submit the Bank Draft Authorization Form via email, fax, or in person at one of our payment centers located at 235 Government Center Drive or 305 Chestnut Street between 8am to 5pm Monday through Friday.
- Debit or Credit Card Payments
To make a credit card payment, contact Customer Service at 910-332-6550 or visit one of our payment centers located at 235 Government Center Drive or 305 Chestnut Street between 8am to 5pm Monday through Friday. There is a $3.75 fee for credit card payments per every increment of $500.
- Cash or Check Payment
Visit one of our payment centers at 235 Government Center Drive or 305 Chestnut Street between 8am to 5pm Monday through Friday to pay by cash or check, or send your check payment to:
235 Government Center Dr.
Wilmington, NC 28403
Please do not send cash in the mail.
Payment of Utility accounts is the responsibility of the individual or business listed on the account. The due date for your utility payment is printed on the bill. Payments received after 5pm will the posted to the next business day. Weekend payments are posted on Monday. Payments on your account not received by the due date are subject to a late charge and disconnection.
For additional assistance, contact Customer Service at 910-332-6550 Monday through Friday 8am to 5pm or use our online contact form.